【In Stock】DokiDoki Game Genshin Impact Cosplay Collei Cosplay Shoes Sumeru

Ready For Ship:

The ready for ship items can be shipped out in 1-2 business days after you place the order! If you need something urgently, we recommend you choose the【Ready For Ship】items!

In Stock:

The order processing time of the【In Stock】items is about 7-10 days normally. Except the shoes.

The order processing time of the【In Stock】shoes is about 10-15 days normally.

Not Ready to Ship yet:

Not Ready to Ship means the item is under production right now.

The processing times for these items are estimated based on the factory's past production experience, we can’t promise it will delay or come out sooner.

And the processing time varies for each product, please refer to the product details page!

When one batch comes out, orders will be shipped out according to the sequence of ordering time! (oldest order placed will be sent first)

Additions:
1.You can order the ready for ship/instock/not ready to ship items together.
2.The order processing time won't change no matter what shipping options you choose.
3.In most cases, we will ship your order within promised estimated time, just in case, the product status changes from in stock to not in stock, we will notify you or you can email us for latest progress.

Contact email: dokidokicosplay2019@gmail.com

The arrive time=Order Processing time (as shown above)+Transportation time

Transportation time:

Transportation time depends on the shipping options you choose: 

*Express Shipping:  7-10 days

*Commercial Shipping: 10-25 days

*E-Packet/China Post: 25-75 days 

You will see 2-3 shipping options when checkout!

*The above delivery times are for reference only and may vary based on actual circumstances. In most cases, orders will arrive within the stated timeframe.
*If the package is randomly inspected by customs, it may cause a delay in shipping, which is beyond our control.

If there is no shipping option, it is probably because you have too many items in your cart or the items are too heavy, we suggest you divide it into two orders, don't worry, the shipping fee is the same as if you order them together! 

Parcel tracking:

After the order is shipped, you will receive a shipping confirmation email with the tracking number and tracking link.

If you find that the status of your order has changed to "fulfilled" and you still have not received the email, please feel free to contact us!

Contact email: dokidokicosplay2019@gmail.com

The shipping cost of the product is determined by its weight.
The shipping options will be displayed on the checkout page.

SR Level costumes are 0.5-1kg heavier than those of R level and similar products on the market at least .

About Europe VAT TAX / Mexico TAX
We offer two shipping options for EU , Mexico customers

A.Express shipping-DHL/FEDEX
1.Shipping fee does not include vat tax
2.Custom or local delivery company may randomly investigate package value .
We can't declare low value for your package

B.Commercial shipping
1.Shipping fee includes vat tax / Mexico tax
2.Definitely don't have to pay vat tax / Mexico tax when packages arrive in the destination country.
3.For Mexico customers ：Please leave the recipient's RFC or CURP for parcels destined for Mexico as it is required to generate a waybill number.

Brazilian customs inspections are very strict, and sometimes packages may be held at customs for an extended period without tracking updates. This is usually due to the following reasons:

1.Incorrect CPF/CNPJ Information
Please ensure that the CPF/CNPJ provided at the time of purchase is accurate, valid, and belongs to the recipient. Using someone else’s CPF/CNPJ is not allowed!

2.Inaccurate Declaration Information
If the package is held due to declaration issues, the recipient must contact the official customer service to check if additional information or documents are required. Follow the instructions provided by the official customer service for appeals. If necessary, feel free to contact us for supporting documents.
Customer Service Email: dokidokicosplay2019@gmail.com

⚠ Important:
Since these matters involve personal information, the recipient must handle them personally. If you receive a notification, please take action promptly. Failure to resolve the issue in time may result in the package being destroyed. We cannot offer refunds or replacements for losses caused by this situation. Thank you for your understanding!