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Help Center

About Presale

What does presale means ?

It means the item you ordered is under production now,order processing time is longer than other stock items .

Why presale items need to wait so long?

Normally SR/SSR version  Presale items order processing time is at least 4 months.

It depends on how complicated the costume design is .

1. A single costume has many components, many clothing parts and accessories. They use a lots of different fabrics from different factories, and many accessories not only need to be customized, but also need to be handmade.

2. The production  time of each part of the costume is inconsistent. Usually the fabric part can be completed quickly, but the accessories (handmade)generally require more time , so many costumes are waiting for the accessories to be completed.

3. After all the parts that make up a costume are finished, we still need some days for quality inspection and packaging before sending it out. Because of the huge quantity, if there are customers who have missed parts, we can resend them. (Unfortunately, some accessories can broke during transit -if that is the case, please contact us)

4. Especially for costumes above SR level, many ordinary factories don't have the ability to produce them, so we need to plan the production time carefully.

5. If there is a problem with the production of one of the components, the delivery time of the whole costume will be delayed, so it will exceed the processing time as we wrote on our page.

6. We will try our best to inform our buyers in time of the information given to us by the factory, but some unexpected situations can happen. We prefer to extend the production time and deliver a good quality product instead of sending the version with mistakes - that's why the high quality ones will always take more time.

7. Due to the very high demand, we don't keep a stock of costumes in our warehouse and we use a preorder system. As soon as the costume is finished and quality inspected, we send them per order, and the oldest pre order placed will get their costume first.

8. We appreciate the incredible support and patience you guys have, since we understand the big waiting time you face since placing the preorder until you are able to enjoy your costume. 


Can I receive in stock items in my order firstly ?

Yes,we can separate your order ,but you may need to pay more shipping fee ,it depends.

 

About Order

Order Cancellation

a. Please email to dokidokicosplay2019@gmail.com with your order  number.

b. Orders can not be cancelled after shipped  already.

The money will be back to your paypal account immediately.

Order Address/Size change

Please email to dokidokicosplay2019@gmail.com with your order  number and your new request.

Add item to current order

Please email to dokidokicosplay2019@gmail.com with your order  number and the link of the item you want to add.

Or cancel the order and place a new order with all items you need .

About Shipping

The arrive time of my order

The arrive time=Order Processing time +Transportation time

In stock item order processing time is 5-7 working day

Presale item require additional order processing time (refer to the prodcut description page or ask customer service)

Transportation time depends on the shipping options you choose 

Order tracking

We will send tracking information to your registeration email immediately after finish processing .

If you you think your order tracking is abnormal feel free to email us .

The Shipping Fee

 It is base on the package's weight , volume, your country and  shipping method you choose, you can add the item you are interested in into cart and go to checkout page to check how much the shipping fee is .

If you address is in a remote area ,they are may be extra shipping co

About After-sale service

Product missing/broken/defective

Please email us within 48 hours after you receive the package (with your order number and photo attached),we can solve it for you .

Normally we can resend  missing/broken/defective parts.

Size exchange/Return goods

Please email us within 48 hours after you receive the package,keep the goods complete and intact.


OTHER

Custom size

We dont offer custom size.

Commission

We don't do commission but we really appreciate if you guys can provide latest information for us about the cosplay people want the most .